Shipping & Returns

Shipping Policy:

Thank you for choosing The Bold Lion! We aim to provide you with an exceptional shopping experience. Below is our shipping policy to help you understand how your orders will be processed and delivered.

1. Order Processing: Once you place an order on our website, our team will process it within 1-2 business days. During peak seasons or promotional events, processing times may be slightly longer, but we always strive to dispatch your order as soon as possible.
2. Shipping Methods: We offer various shipping options to cater to your needs:
   • Standard Shipping: Estimated delivery within 5-7 business days.
   • Express Shipping: Guaranteed delivery within 2-3 business days.
   • International Shipping: Delivery times may vary depending on the destination.

Please note that shipping times may be affected by factors beyond our control, such as weather conditions, customs procedures, or carrier delays. We will do our best to inform you of any unexpected delays and keep you updated on the status of your shipment.

3. Order Tracking: Once your order is shipped, you will receive a confirmation email with tracking information. You can easily track your package’s progress through our website or the carrier’s online tracking system.
4. Shipping Rates: Shipping costs will be calculated based on your location and the shipping method selected during checkout. We offer free shipping on orders over a specified value within certain regions (if applicable). Any additional customs duties or taxes incurred during international shipping will be the responsibility of the customer.

Returns & Exchanges Policy:

At The Bold Lion, we want you to be delighted with your purchase. If for any reason you are not entirely satisfied with your order, we offer a straightforward returns and exchanges policy to ensure your peace of mind.

1. Eligibility: To be eligible for a return or exchange, please ensure that:
   • The item is in its original condition, unworn, and with all original tags and packaging.
   • The request for return or exchange is made within 30 days of receiving the order.
2. How to Initiate a Return or Exchange: To initiate a return or exchange, please follow these steps:
   • Contact our customer support team at [email address or phone number] within 30 days of receiving your order.
   • Provide your order number, the reason for the return/exchange, and any relevant details.
3. Return Shipping: For returns or exchanges due to reasons other than product defects or errors on our part, the customer will be responsible for the return shipping costs. We recommend using a trackable shipping method to ensure your package’s safe return.
4. Refunds & Processing: Once we receive your returned item and verify its condition, we will initiate the refund or exchange process. Refunds will be issued to the original payment method used during checkout. Please allow 5-10 business days for the refund to reflect in your account, depending on your payment provider.
5. Exclusions: Certain items, such as personalized or custom-made products, may not be eligible for returns or exchanges unless there is a manufacturing defect or an error on our part.

If you have any further questions or need assistance, please don’t hesitate to contact our friendly customer support team. We are here to help!

Note: This Shipping & Returns Policy is subject to change without prior notice. Any updates or modifications will be reflected on our website. Please review this policy before making a purchase.